Terms and Conditions of Sale

Preamble

Welcome to Neige Aventure 's online reservation system.

Neige Aventure is registered in the Commercial Register under number CH-626.3.001.100-6, with its registered office at P.O. Box 268 / Route de la Télécabine 18, CH-1997 Haute-Nendaz, Switzerland.

All reservations are handled by Neige Aventure .

These General Terms and Conditions of Sale (GTC) fully and definitively define the contractual relationship between Neige Aventure / neige-aventure.ch and the customer. This version of the GTC takes precedence over any modification, deletion, or amendment to a previous version.

Reservation Terms and Conditions / Purpose of the Contract

Through the neige-aventure.ch website, you can sign up for services provided by Neige Aventure , reserve equipment rentals through our partner OnTheMountain , and make secure payments.

Simply follow the online registration instructions, and your reservation will be sent electronically to Neige Aventure / neige-aventure.ch.

Registration for services provided by Neige Aventure implies full and unconditional acceptance of these terms and conditions.

Services

We offer three types of services on our website:

  • "Classes and Coaching" Services
  • "Equipment Rental" Services (in partnership with OnTheMountain )
  • Training Services

Prices are quoted in Swiss francs (CHF), including value-added tax where applicable. “Course” services are not subject to VAT. Prices are subject to change at any time without notice; services are billed based on the rate in effect at the time the reservation is made.

The rental price is determined by the equipment package selected, the rental period, and the reservation date.

Terms and Conditions: Classes, Instruction, and Equipment Rental

1. Reservation and Payment Terms

  1. The fees for “classes and instruction” and “equipment rental” must be paid before the start of the stay and classes. 
  2. Reservations must be received by Neige Aventure at least 7 days before the start of the service.
  3. In the event of late payment, Neige Aventure reserves the right to refuse to provide the service.
  4. Once a reservation is made, customer service processes it immediately. Neige Aventure may cancel the reservation if the service is unavailable or if the reservation does not comply with the terms and conditions. A final confirmation is sent by email.
  5. Credit card payments are charged by Neige Aventure , CH-1997 Haute-Nendaz.

2. Online Payment

  1. We accept credit card payments (Visa, Mastercard) through our secure payment processor, Stripe. Payments are encrypted in accordance with current standards (TLS/SSL).
  2. Stripe processes your personal data as necessary to process the payment and does not share it with third parties, except for the relevant financial institutions. The term “Stripe” may appear on your credit card statement.
  3. A reservation is confirmed once payment is processed by Stripe. If payment is not processed, the reservation is canceled and void.

3. Payment by bank transfer or Reka check

We accept payments by bank transfer and Reka traveler's checks. An invoice with our bank details will be sent to you by email; your reservation will be confirmed upon receipt of payment.

4. Reservation confirmation when paying by voucher or invoice. 

Once we receive your payment, you will receive a booking confirmation via email. You can present this confirmation directly when checking out on the YoPlanning booking platform, or at our ticket office in Nendaz, Veysonnaz, or Siviez, upon your arrival at resort at least 1 day before the start of your services.

5. Terms of Use

  1. Neige Aventure assumes no liability for any accidents that occur during the lessons. Each participant must have their own insurance coverage.
  2. The booking confirmation serves as a receipt. Refunds in the event of injury or illness will be issued only upon presentation of a medical certificate. Neige Aventure will refund only the amount corresponding to the service not provided.
  3. Services are reserved for specific dates. No cancellations will be accepted if they are received by Neige Aventure less than 15 days before the start of the services. If the cancellation is made within the specified time frame, a refund will be issued minus a CHF 10 administrative fee.
  4. If the customer is absent at the start of the class, no refund will be issued, and the class cannot be rescheduled.
  5. A group class takes place with a minimum of 3 participants. If there are 2 participants, we reserve the right to shorten the class duration. If there is only one participant, the class will be rescheduled as a private lesson for the amount already paid.
  6. The ski lift pass is not included in the price of lessons or equipment rental.
  7. Mini Kids Club — Money-Back Guarantee: To ensure that children are not forced to ski or snowboard, unused half-day lessons are fully refunded, provided you notify customer service before the lesson begins.
  8. Classes are held regardless of the weather. In the event of force majeure, canceled classes are not refunded, but an alternative option will be offered.
  9. In the event of a complete closure of the ski area that is normally accessible from the course starting point—and only in this case—the affected course and rental days will be deducted.
  10. For freeride and off-piste activities, participants must be equipped with a functioning avalanche transceiver, a shovel, and a probe. 
  11. For group activities, the instructor is not required to wait for latecomers.
  12. If you will be late for the first informational meeting or for picking up the rental equipment, please notify us as soon as possible. The reserved services will be held for 24 hours; after that time, they may be re-rented or offered to other customers, without any compensation owed to the customer.
  13. Rental equipment must be returned to the pickup location.
  14. The equipment available for rent is described on the website; customers reserve a category of equipment, not a specific model (except for VIP and test skis).
  15. Equipment must be returned at the end of the last day of the rental period, or by 10:00 a.m. the following morning. Any return after 10:00 a.m. will be considered an additional day.
  16. The customer agrees to pay for repair costs not related to normal wear and tear. Repairs are performed exclusively by the rental company (OnTheMountain ) at the customer's expense.
  17. Equipment that cannot be repaired will be billed at replacement cost (sales price including tax, minus 15% depreciation per year from the date of purchase).
  18. The customer is liable in the event of theft. The customer must provide the original police report within 24 hours. The stolen equipment will be billed at the replacement cost as defined above.
  19. "Ski/Snowboard Breakage" Coverage: The customer may purchase this coverage, payable in advance at the time of reservation or when picking up the equipment. In this case, the rental company will cover the full cost of repairs or replacement under normal use.

Terms and Conditions: “Training” Services

The general terms and conditions for training services apply exclusively to “TWSA — Train and Work in The Swiss Alps” products. They are provided for acceptance at the time of registration confirmation.

Data Protection

Neige Aventure is committed to not sharing your personal data with third parties and to treating it with the strictest confidentiality, in accordance with the Swiss Federal Data Protection Act (nLPD). The data collected is limited to what is necessary to process your reservation. If you have any questions regarding your personal data, please contact us at booking@neige-aventure.ch.

Governing Law and Jurisdiction

These Terms and Conditions are governed by Swiss law, in particular the provisions of the Swiss Code of Obligations governing sales (Art. 183 et seq. CO), contracts for work and services (Art. 363 et seq. CO), and agency agreements (Art. 394 et seq. CO).

Any dispute concerning the interpretation, validity, or performance of the contract shall be subject to the exclusive jurisdiction of a sole arbitrator, in accordance with Articles 353 et seq. of the Swiss Code of Civil Procedure (CPC). In the absence of an agreement on the selection of the arbitrator, the parties shall refer to the applicable provisions of the CPC. The seat of arbitration shall be in Sion, Valais, Switzerland.

Contact

For any questions regarding a current reservation:

Neige Aventure

CP 268 / Route de la Télécabine 18

CH-1997 Haute-Nendaz, Switzerland

Tel. +41 (0)27 288 31 31

booking@neige-aventure.ch

www.neige-aventure.ch